Refund Policy

Last updated: May 25, 2026

AI Kairos sells digital educational resources. Because digital products are delivered electronically and cannot be returned in the same way as physical goods, purchases are generally final once access has been provided.

Digital Products

All AI Kairos products are digital downloads unless a product page clearly says otherwise. No physical item is shipped for digital products.

Refund Review Window

If you have a problem with a purchase, contact AI Kairos within 7 days of purchase. Refunds are not automatic, but refund requests may be reviewed in limited situations.

Situations We May Review

• You were charged more than once for the same item.
• You did not receive access to the digital files after purchase.
• A file is damaged, incomplete, or will not open.
• You purchased the same product twice by mistake and have not downloaded or used the duplicate copy.

Situations Not Typically Eligible for Refund

• You changed your mind after downloading or accessing the files.
• You purchased a product that clearly stated it was a digital download.
• You no longer need the resource after purchase.
• You expected a physical product even though the product page stated it was digital.

How to Request Help

Email heather@aikairos.org with your full name, order confirmation or receipt, product name, and a short description of the issue. AI Kairos will review the request and respond as soon as reasonably possible.

Download or Access Problems

If the issue is technical, AI Kairos will first try to help you access the files correctly, including checking the download link, resending access instructions when possible, or helping identify file-format issues.

Unauthorized Sharing

AI Kairos digital products are licensed for the use stated on the product page. Sharing, reselling, copying, uploading, or redistributing files without permission is prohibited.